This is service design thinking - Marc Stickdorn; Jakob Schneider

Name: This is service design thinking
Author: Marc Stickdorn; Jakob Schneider
ISBN: 9789063692797

basics - tools - cases

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KORTE INHOUD

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking:...

2011 Taal: Engels zie alle details...