The DNA of Customer Experience. How Emotions Drive Value - Shaw, Colin
How Emotions Drive Value
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KORTE INHOUD
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
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2007 Uitgever: Palgrave Macmillan 166 paginas Taal: Engels ISBN-10: 0230500005 ISBN-13: 9780230500006Koop dit boek tweedehands
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[Auteur: Shaw, Colin] [Pagina's: 166] [Taal: en] [Uitgever: Palgrave Macmillan] [Jaar: 2007] [Titel: The DNA of Customer Experience. How Emotions Drive Value]