The discipline of market leaders  -  Michael Treacy

choose your customers, narrow your focus, dominate your market

KORTE INHOUD

Why is it that Casio can sell a calculator more cheaply than Kellogg's can sell a box of corn flakes? Why can FedEx "absolutely, positively" deliver your package overnight but airlines have trouble keeping track of your bags? Why does Lands' End remember your last order and even your family's clothing sizes but after ten years of membership American Express still solicits you to join? How is it that some companies are reinventing competition in their markets while others are seemingly oblivious to the chang...
1995 Taal: Engels zie alle details...

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1995 Uitgever: Addison Wesley 208 paginas Taal: Engels ISBN-10: 0201406489 ISBN-13: 9780201406481