A diamond in the rough - Steven van Belleghem
Over 100 specific tips to build a strong customer culture
KORTE INHOUD
Radiate optimism, positivity and energy.
Be loyal to your customers (& they will be loyal to you).
Never forget to ask what you can do for your customer. While many companies intend to be customer-oriented, only a few succeed in truly satisfying the customer. The key to success is building a customer centric culture: a culture where management and staff know how to make customers feel valued. Within these organisations, everyone is fully aware of their responsibilities to customers. As a result of ...
Be loyal to your customers (& they will be loyal to you).
Never forget to ask what you can do for your customer. While many companies intend to be customer-oriented, only a few succeed in truly satisfying the customer. The key to success is building a customer centric culture: a culture where management and staff know how to make customers feel valued. Within these organisations, everyone is fully aware of their responsibilities to customers. As a result of ...
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